Member portal
Our online customer portal is your one stop shop to manage your membership.
If you wish to cancel your membership, please see the details on how to do this below
Once you login to the portal, you can:
- update customer profile details including payment details
- review and print payment history
- make outstanding balance payments
- add credit to your account
If you require any assistance, please email balc@ballarat.vic.gov.au or call our Customer Service Team on 03 5334 2499.
The Ballarat Aquatic and Lifestyle Centre will temporarily close from 9pm on Wednesday 5 August to comply with Stage 3 COVID-19 restrictions.
All current memberships will be suspended from Thursday 6 August until we reopen again.
Anyone who has casually booked sessions will have their bookings credited back to their online booking account.
New memberships are currently unavailable to be purchased. If you are interested in becoming a new member, we will have information about membership options when the Centre is open again.
Pools, gymnastics, the children’s centre, café, Health Club and group fitness classes will all be closed while Stage 3 restrictions are in place.
Keep an eye on our news page for more information on what’s happening at the Centre.
You can still log on to the member portal to check or update your membership details.
Cancel my membership
We understand that there are reasons why you may need to cancel your membership. We require 14 days notice to cancel. For upfront memberships, there is no cancellation of payments, as you have already paid for the period. Your membership will cease at the end of the term and will not continue unless you renew.
After completing the online cancellation application, you will receive an email confirmation that your membership has been cancelled.