Member portal

Welcome to the Ballarat Aquatic and Lifestyle Centre Member Portal.

On this page you can quickly and easily manage your membership and enrolments including:

If you require any assistance, please email balc@ballarat.vic.gov.au or call our Customer Service Team on 03 5334 2499.

Online Customer Portal

Our online customer portal is the quickest and easiest way to update your customer details, and pay for and book a session.

Suspend my membership

BALC Direct Debit members are able to suspend their membership free of charge at any time. No maximum suspension periods apply.

Healthy Kids memberships may only be suspended in January for a set suspension period each year at no charge. Suspension outside these dates are available for medical reasons only, by completing an online suspension application.

Read the suspension Terms and Conditions.

Cancel my membership

We understand that there are reasons why you may need to cancel your membership. We require 14 days notice to cancel. For upfront memberships, there is no cancellation of payments, as you have already paid for the period. Your membership will cease at the end of the term and will not continue unless you renew.

After completing the online cancellation application, you will receive an email confirmation that your membership has been cancelled.