Access and
inclusion

To assist in providing a convenient and enjoyable experience, we offer a range of accessible features across the centre including:

• Accessible designated parking
• Wheelchair access
• All abilities change rooms
• Hydraulic hoist (SWL 230kg)
• Electronic chair pool lift (SWL 182kg)
• PAL2 pool lift (SWL 136kg)
• Aquatic wheelchairs
• Gradual railed ramp entry to 50m Pool and Multipurpose Pool
• Lift access to the gymnastics viewing area
• Sensory quiet times

We also provide the following changing facilities:

• 1 accessible change room with wall-mounted, height adjustable change table and ceiling hoist
• 24 individual change rooms
• 2 family change rooms

Free or discounted entry is permitted to carers and companions on presentation of a valid carers or companion card. Please see below for further details:

Companion Card
BALC accepts the Companion Card which allows the support person free entry if they are accompanying a paying person who requires their support. This entry does not allow the support person to participate in any activities but only act as a support to the person. If the support person would like to participate in an activity, they must pay the concession fee associated to that activity.

Carers Card
Carers who hold a Carers card are eligible for concession rates when visiting the centre to care/support someone or when visiting on their own. If the carer would like to participate in an activity, they must pay the concession fee associated to that activity.

Agency Support Workers supporting a client with a disability
BALC allows Agency Support Workers free entry if they are accompanying a paying person who requires support to access our facilities.  Agency Support Workers must have visible identification in the way of a uniform or identification badge that shows they work for an agency. If they don’t have any identification, they should be able to present a companion card. If the support person would like to participate in an activity, they must pay the appropriate fee associated to that activity.

To assist members and patrons with sensory needs, we are pleased to offer a calmer and quieter environment in centre each day between 3pm – 3:45pm.

Noise will be kept to a minimum, our phones will be turned down, lights dimmed where possible and there will be no music played across the centre during this time.

You can also help us by keeping noise to a minimum when visiting during this time.

Sensory Quiet Time
Monday – Sunday
3pm – 3:45pm

*Please note Sensory Quiet Time will not run during events held at BALC.

A social story is a short story that depicts a social situation that you or your child may encounter. It uses written information with pictures to help to lower anxiety and ensure an enjoyable experience.

This social story will help to familiarise you or your child with our Centre and pools. We hope that it will help you and your child to feel more confident when visiting our Centre to go for a swim.